Let me tell you reason #783 why I LOVE Nordstrom.
I bought a pair of Hudson Jeans. An investment, let me tell ya.
A few months later, a HOLE was ripped in my jeans and you could see my BUTT! Not as attractive as one may think.
I was nervous about bringing the jeans back because I had heard some horror stories about t.b.d. not returning Hudsons with ripped holes because they are just thinner and it comes with the wear of the jeans and I hate to be confrontational. I don't want a fight. I just want a new pair of jeans.
I decided to try anyway. I simply explained to the saleswoman that my jeans ripped with only a few months of wear and that I was so sad about it.
She quickly looked up my transaction and told me she would return the jeans and asked if I would like to order a new pair.
WHY YES! I replied.
I was ecstatic about her inquiry and her swiftness to solve the problem. I mean, what was I so worried about.
Then the woman informed me that the jeans are now on sale and that I will be receiving $80 back!
AWESOME!
I win.
Seriously, made my day.
6 comments:
Holy shnikies (not sure how to spell that... but you know what I'm trying to say)!!! How much were they to begin with???
A lot, Brandi. However, I did mention that this particular pair of jeans was an "investment." I saved all my pennies for these babies. So you can imagine my despair when there was a HOLE in my los jeans!
what the heck?
you must be living right.
lucky
I have a pair of hudson's too and they were an "investment" for me as well. Maybe I should rip a hole in mine and then return them in hopes that they will be on sale! I also LOVE Nordstrom. I keep telling Kelly we need to move closer to one. :)
seriously??? ummm..SCORE! you wanna pass some hudson's MY way? that's be great. thanks.
hhahahah trudys comment is the best. so when she looked up the transaction number did it like fit into some requirement for a return or something? either way that is the bomb.com
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